Several people who received the CrowdStrike offer found that the gift card didn't work, while others got an error saying the voucher had been canceled.
CrowdStrike did not send gift cards to customers or clients. We did send these to our teammates and partners who have been helping customers through this situation. Uber flagged it as fraud because of high usage rates.
Seriously, ten bucks won’t even cover delivery costs and fees for most things on Uber Eats. It’s almost worse than nothing, because with the gift card you’re obligated to give even more money to Uber Eats
I straight up thought it was satire. How can you be so fucking detached. Basically caused the biggest information infrastructure disruption in human history, probably billions in losses, and then be like “my bad lol here’s a giftcard”.
Basically caused the biggest information infrastructure disruption in human history
Do we have any solid data on that yet? I have my doubts that this caused more damage than WannaCry did a few years ago, especially since it’s reversible without the need of a backup
Brother, or sister, I know fuck all about information technology. You make a good point and definitely know way more about this than i do. But I will say this, I don’t think wannacry disrupted millions of peoples travel plans all at once. so maybe less damage, but I think it was Hella more disruptive to the general population .
I bet the Onion had an article about Crowdstrike offering the world a pizza party and expired Bed Bath & Beyond coupons to say they’re sorry. Real life might be quicker than satire, it seems!
You joke but I read they may get out of this without issue due to a TOS entry about them not being responsible. They’ll still get dragged from shareholders and the government, but only a handful of large companies may be able to recoup some of those damages from the company itself.
It’s like the Sackler’s and the opioid epidemic from a different industry!
This is a classic move to not get sued, exactly like airlines do. If you try to sue them after redeeming the gift card, they can argue that you’ve been made whole, and do 'ot 'eed additional compensation.
On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”
I expect these clowns to lose most of their market share within two years and get sued to oblivion.
My firm bills by the hour and so far I think we are at 10+ billing hours per consultant wasting time with client tech support trying to get back on our VDIs. Nevermind how much time is being wasted doing the work through work arounds. My guess is that our firm alone will bill for about $100,000 extra this month while having accomplished less than normal. I am sure Crowdstrike’s gift card will fix it though.
They’re backed by the US government. They have a backdoor into most endpoints on many international corporate computers. And CS is behodent to US laws for NSLs.
This is an incredible asset to the US intelligence community. They won’t let CS go out of business.
Why would you want another year of their software for free? This is their second screw up (apparently they sent out a bad update that affected some Debian and RHEL machines a couple years ago). I’d be transitioning to a competitor at the first opportunity. It seems they aren’t testing releases before pushing them out to customers, which is about as crazy to me as running alpha software on a production system.
I’m sure you have reasons, and this isn’t really meant to be directed at you personally, it’s just boggling to me that the IT sector as a whole hasn’t looked at this situation and collectively said “fuck that.”
Why would you want another year of their software for free?
Because AV, like everything else, costs a fortune at enterprise scale.
And yeah, I do understand your real point, but it’s really hard to choose good software. Every purchasing decision is a gamble and pretty much every time you choose something it’ll go bad sooner or later. (We didn’t imagine Vmware would turn into an extortion racket, for example. And we were only saying a few months ago how good value and reliable PRTG was, and they’ve just quadrupled their costs)
It doesn’t matter how much due diligence and testing you put into software, it’s really hard to choose good stuff. Crowdstrike was the choice a year ago (the Linux thing was more recent than that), and its detection methods remain world class. Do we trust it? Hell no, but if we change to something else, there are risks and costs to that too.
Maybe AV, at an enterprise scale, is actually a horrible idea that reduces security, availability, and reliability and should be abolished through policy.
Not just Crowdstrike - any vendor that does automatic updates, which is more and more each day. Microsoft too big for a bad actor to do as you describe? Nope. Anything relying on free software? Supply chain vulnerabilities are huge and well documented - its only a matter of time.
Nah, I don’t buy that. When you’re in critical infrastructure like that it’s your job to anticipate things like people being above or below versions. This isn’t the latest version of flappy bird, this is kernel level code that needs to be space station level accurate, that they’re pushing remotely to massive amounts of critical infrastructure.
I won’t say this was one guy, and I definitely don’t think it was malicious. This is just standard corporate software engineering, where deadlines are pushed to the max and QA is seen as an expense, not an investment. They’re learning the harsh realities of cutting QA processes right now, and I say good. There is zero reason a bit of this magnitude should have gone out. I mean, it was an empty file of zeroes. How did they not have any pipelines to check that file, code in the kernel itself to validate the file, or anyone put eyes on the file before pushing it.
This is a massive company wide fuckup they had, and it’s going to end up with them reporting to Congress and many, many courts on what happened.
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This is very misleading!
OK. That makes a lot more sense.
Thank you for correcting the original post. 👍
I mean, it makes it a little better, but I’d still be annoyed by it just being 10 bucks.
They might as well not do it. I’d be more insulted than a boss throwing a pizza party
Seriously, ten bucks won’t even cover delivery costs and fees for most things on Uber Eats. It’s almost worse than nothing, because with the gift card you’re obligated to give even more money to Uber Eats
Oh yeah for sure, I wonder if the thinking was “we’re about to lose a bunch of money, maybe limit it a little” 😂
Nice gesture I guess, but kinda just the modern day pizza party
I can’t believe this isn’t satire. I hope these incompetent fuckers get sued into bankruptcy
I straight up thought it was satire. How can you be so fucking detached. Basically caused the biggest information infrastructure disruption in human history, probably billions in losses, and then be like “my bad lol here’s a giftcard”.
Do we have any solid data on that yet? I have my doubts that this caused more damage than WannaCry did a few years ago, especially since it’s reversible without the need of a backup
Brother, or sister, I know fuck all about information technology. You make a good point and definitely know way more about this than i do. But I will say this, I don’t think wannacry disrupted millions of peoples travel plans all at once. so maybe less damage, but I think it was Hella more disruptive to the general population .
I cackled loudly. $10 won’t even buy a meal at McDonald’s most places.
My first reaction was to look for the onion
I bet the Onion had an article about Crowdstrike offering the world a pizza party and expired Bed Bath & Beyond coupons to say they’re sorry. Real life might be quicker than satire, it seems!
“Two feet on the gas” - Official Crowdstrike motto.
not /s
There’s definitely some clause with the $10 gift card that says you can’t sue them if you actually take one lol.
You joke but I read they may get out of this without issue due to a TOS entry about them not being responsible. They’ll still get dragged from shareholders and the government, but only a handful of large companies may be able to recoup some of those damages from the company itself.
It’s like the Sackler’s and the opioid epidemic from a different industry!
I’m still not sure. It’s hard to believe anyone at their company would OK this idea.
Are they actually trying to deliberately kill their brand?
You haven’t heard? Satire is well and truly dead.
Only redeemable for CrowdStrike credits and only at participating locations.*
* No locations are participating at this time.
So one banana.
Hey, it’s my namesake!
Oh Captain Haddock we love you
Give them some time. They have to manually reboot the gift card servers.
Nice to see I wasn’t the only one who saw it that way.
hahahahha spot on
This is a classic move to not get sued, exactly like airlines do. If you try to sue them after redeeming the gift card, they can argue that you’ve been made whole, and do 'ot 'eed additional compensation.
Your ‘n’ key has been sleeping with the apostrophe.
Not nearly enough. CrowdStrike should give a pizza party.
hold your horses, we can still use the melon party and waffle party first. no need to jump straight to pizza.
I see you’re channeling the powers of middle management.
Only needs a sticker that says “You’re a rock star!”
Not to mention mugs with crowdstrike branding on them, but only for 1/3 the invited people.
We are family here
Outside, the sign says “Heros Work Here”. Inside, two people do the work of four.
Above the entrance: “Labour will set you free”
You can’t write comedy this good…
Classic corporate behaviour tho
Voucher was for PR, not for peasants to use it lol
One of the rare cases where no gift would have been better
deleted by creator
I expect these clowns to lose most of their market share within two years and get sued to oblivion.
My firm bills by the hour and so far I think we are at 10+ billing hours per consultant wasting time with client tech support trying to get back on our VDIs. Nevermind how much time is being wasted doing the work through work arounds. My guess is that our firm alone will bill for about $100,000 extra this month while having accomplished less than normal. I am sure Crowdstrike’s gift card will fix it though.
They’re backed by the US government. They have a backdoor into most endpoints on many international corporate computers. And CS is behodent to US laws for NSLs.
This is an incredible asset to the US intelligence community. They won’t let CS go out of business.
Fine. You want two?! Will that be enough??
All they gotta do is change their company name to avoid lawsuits. Anyone got any ideas for a new name for them?.. 🤔
ClusterFuck comes to mind…
ComputersOnStrike could work, I’d say
CardStrike?
In total?
I lost a day’s holiday, and our team spent 8 man days on this entirely preventable mistake.
$10? Try extending our licence by another year for free, that might start going towards it.
Why would you want another year of their software for free? This is their second screw up (apparently they sent out a bad update that affected some Debian and RHEL machines a couple years ago). I’d be transitioning to a competitor at the first opportunity. It seems they aren’t testing releases before pushing them out to customers, which is about as crazy to me as running alpha software on a production system.
I’m sure you have reasons, and this isn’t really meant to be directed at you personally, it’s just boggling to me that the IT sector as a whole hasn’t looked at this situation and collectively said “fuck that.”
Because AV, like everything else, costs a fortune at enterprise scale.
And yeah, I do understand your real point, but it’s really hard to choose good software. Every purchasing decision is a gamble and pretty much every time you choose something it’ll go bad sooner or later. (We didn’t imagine Vmware would turn into an extortion racket, for example. And we were only saying a few months ago how good value and reliable PRTG was, and they’ve just quadrupled their costs)
It doesn’t matter how much due diligence and testing you put into software, it’s really hard to choose good stuff. Crowdstrike was the choice a year ago (the Linux thing was more recent than that), and its detection methods remain world class. Do we trust it? Hell no, but if we change to something else, there are risks and costs to that too.
Maybe AV, at an enterprise scale, is actually a horrible idea that reduces security, availability, and reliability and should be abolished through policy.
Maybe, but it’s not going to happen soon. Any malware type insurance requires effective AV on all devices, and C-levels do love their insurance.
Unfortunate reality for lot for medium to big size businesses.
deleted by creator
Not just Crowdstrike - any vendor that does automatic updates, which is more and more each day. Microsoft too big for a bad actor to do as you describe? Nope. Anything relying on free software? Supply chain vulnerabilities are huge and well documented - its only a matter of time.
deleted by creator
Nah, I don’t buy that. When you’re in critical infrastructure like that it’s your job to anticipate things like people being above or below versions. This isn’t the latest version of flappy bird, this is kernel level code that needs to be space station level accurate, that they’re pushing remotely to massive amounts of critical infrastructure.
I won’t say this was one guy, and I definitely don’t think it was malicious. This is just standard corporate software engineering, where deadlines are pushed to the max and QA is seen as an expense, not an investment. They’re learning the harsh realities of cutting QA processes right now, and I say good. There is zero reason a bit of this magnitude should have gone out. I mean, it was an empty file of zeroes. How did they not have any pipelines to check that file, code in the kernel itself to validate the file, or anyone put eyes on the file before pushing it.
This is a massive company wide fuckup they had, and it’s going to end up with them reporting to Congress and many, many courts on what happened.
deleted by creator
Even an AI is good enough to avoid (or let someone avoid) pushing a similar bug 🫣