People generally don’t talk too much about things that don’t particularly stand out. If a game is bad, people will complain. If a game is good, people will praise it. If a game is middling, most people will just move on. Nobody’s going to start a discussion about a game that was vaguely enjoyable but not noteworthy, unless expectations were unreasonably high to begin with.

In the fiscal quarter ending June 2024, Microsoft reported over 500 million monthly active gaming users across all platforms and devices
I assume that includes Windows as a platform, which would include Steam users as well. It’s easy to look good when you include your competitor’s numbers in your own.

That’s the key here. People who were willing to pre-pay for the game ahead of time are clearly not the target of the DRM, and yet they’re the ones choosing to cancel their purchase. It’s not pirates complaining because they want to play the game for free, it’s people who were looking forward to buying the game.
It’s the publisher, not the dev, thankfully.