While the Fallout studio is somewhat of an outlier when it comes to replying to reviews in the AAA space, it’s far from the only developer to participate in this level of community engagement.
Developer feedback is usually about answering questions that the players have, or finding bugs that were missed in QA. What Bethesda is doing is quite a bit more ridiculous.
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Tl;dr: everyone does it, but the examples provided don’t sound like a child going nu-uh and making defensive excuses.
I think the article goes out of its way to describe how rare this is for a AAA game
Developer feedback is usually about answering questions that the players have, or finding bugs that were missed in QA. What Bethesda is doing is quite a bit more ridiculous.