I swear that in my 20+ years of computer work that everyone has a story like this for every brand out there. It seems to literally be bad luck. That being said some companies just have abysmal and evil support ethics. And these days it seems all of them are trying to dial in the device failure to happen after the warranty expires.
Happened to me with World of Warcraft. Went on vacation and I was banned when I got back. Put a lot of money into that. Logged in a few years ago and all of account stuff was deleted. Gotta love when you’re erroneously targeted.
All I was doing was going to a vender in the wild and buying thread for some silver and then selling for gold on the auction because high level players were lazy and didn’t want to go find it. I was low level and had a ton of gold. It was fun. But unfortunately there are people that follow that pattern and are breaking rules. I matched it and got banned.
I think that can be true in many situations. I have had sincere failures that on the surface sound like incompetence. It is possible for things to fail so spectacularly it sounds like fiction.