"Just because you are big enough to build something doesn’t mean people will use it."

I did not realize they were trying to compete in the first place.

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This is such lukewarm obvious stuff to anyone who’s done any agile project management that it’s mind-boggling they would fail to do it.

But I guess it’s what happens when decision are made by bean counters with absolute authority.

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It’s corporate arrogance. “We are so big we can take that market” without understanding what built that market. They think business is numbers but it is about relationships with people.

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