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MBAs walk into this arena thinking they’ve got their quarterly agile reports synergized outside the box to the max.
Somehow none of them have learned the concept of long term customers
Gaben and Steam: does nothing, wins
It always baffles me when I see an established company fail to understand long-term customers and still expect any kind of meaningful growth.
It’s because the stock market doesn’t care about anything except the next quarter. Valve can think long term because they’re privately owned.