(18 now actually)
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Spoilers: it’s the weekend and some hard drive is full. Japanese uptake of the cloud was lagging, and I fully anticipate that PSN isn’t utilising any big cloud providers scalabaility and we’re now waiting on Jim, who is on a long weekend (and well earnt!) to reboot/add more storage/logrotate
disclaimer: ex-Sony employee
They probably know how to solve it technically, but they need management approval to do it and there are two managers currently in an internal feud over who has the highest authority and neither wants to admit to being the lowly one for such a trivial request.
I’d believe this in a heartbeat.