They seem to be very caught off guard by Star Wars: Outlaws’ underperformance, and after investor pressure, are trying to massively course correct. This is what happens when you vote with your dollars!
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The fact that users wanting a “feature complete” product at launch is seemingly news to them is absurd.
CEOs and other higher-ups being completely out of touch is nothing new though.
It’s sort of new though-
In the past an executive couldn’t really keep a pulse on the market themselves, they needed real world connections, they needed information that wasn’t just available at their fingertips and the only way to readily get it was relying on people under them to feed truthful and useful information and not just be ‘yes men’.
Information is readily available at their fingertips now though, there is no excuse for being so disconnected and out of touch.