They don’t even say sorry. They did not use the words Sorry, Mistake, Problem, Wrong, or Fault. They say the approximation of “We see you’re absolutely outraged. We’ve decided to change our decisions. We are always improving.”
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Yea, this reads more like a sorry, this was too forced we will do something more subtle in the future. Not an actual apology.
They don’t even say sorry. They did not use the words Sorry, Mistake, Problem, Wrong, or Fault. They say the approximation of “We see you’re absolutely outraged. We’ve decided to change our decisions. We are always improving.”