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I seem to remember them being surprised by the success of Bravely Default, not expecting a deliberately old-school RPG to appeal to modern audiences.
The cynical part of me believes this is performative on their part - they know a game like that will be popular, but it won’t be the most popular thing ever and they won’t make all the money. So, they try to push bigger games that are more easily monetized in hopes that people will just forget their own preferences.
Could also just be their own tastes evolving. I used to love turn-based combat RPGs and the RTS genre but I’m kinda over both of them now. If game makers lose passion for those kinds of games, then the “it won’t appeal” might even be more of a “I’m not into it, so if I do make it, it won’t be very appealing” than a “no one wants this kind of game”.