The retro game store told paying patrons that it hears their 'disappointment'
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-123d

It could be. But if it was a mistake, what are they going to say? That it was intentional? Companies have a lot of people and management often doesn’t always get a clear idea of who did what and how.

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523d

Then that’s the fault of management. They’re supposed to be responsible for their team. That’s why they get paid the big bucks!

They should take responsibility, apologize, and move on. Claiming it was a mistake is childish and insulting.

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423d

After feedback from our customer base we would like to state that we are still committed and will continue to stick with hiring human illustrators for artwork associated with the GOG brand, and put in safe guard to catch AI works that might accidentally enter the work flow.

Its not that difficult to communicate to the public. Pretty standard to clearly state how worries customers bring up will be solved if the intention is to not keep doing what customers are accusing them of intentionally doing.

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