The retro game store told paying patrons that it hears their 'disappointment'
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It could be. But if it was a mistake, what are they going to say? That it was intentional? Companies have a lot of people and management often doesn’t always get a clear idea of who did what and how.

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Then that’s the fault of management. They’re supposed to be responsible for their team. That’s why they get paid the big bucks!

They should take responsibility, apologize, and move on. Claiming it was a mistake is childish and insulting.

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