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Yeah, sounds pretty fair for a repair with parts and shipping.
It always takes longer than just the work on the device, as they have to open the package, put it in their system, repair and clean it, pack it up and send to the customer.
I like that they told him it’s an easy repair and showed him a tutorial on how to fix it themselves.
Word. A company that says “hey, you own it, if you want to do the work” is a good thing