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The problem isn’t having exclusives, it’s buying exclusives to punish customers, which Sony (and Xbox) does.
“to publish customers”
To benefit their company, they don’t think about punishing the customers for a single second when they make those decisions.
It’s one of their business models, so of course they do. Sony, Xbox and Epic Games.
I don’t like it either but that’s the current world we live in and until majority stop purchasing the exclusives, they will keep doing it.