It’s not incorrect and yep, that’s marketing for you. It’s hidden behind DLC exclusive “Mask of the shapeshifter”.
https://www.hitc.com/en-gb/2023/08/04/baldurs-gate-3-how-to-change-appearance/
https://www.pcgamer.com/baldurs-gate-3-deluxe-edition-items/
Yeah, and the best part is, you don’t even have to live up to it. People will buy it wholesale, anyway.
They have day 1 DLC with features such as re-adjusting your character paywalled.
https://store.steampowered.com/app/2378500/Digital_Deluxe_Edition_DLC/
AI has gotten to the point where it probably wouldn’t make these mistakes.