When I worked at a web host, we had people like that. Being support sucked. Like, yes, it sucks that your e-commerce site that uses horrifically outdated software is offline but, we don’t offer quad nines, especially not on a $35/year shared hosting plan. And, honestly Drew, your site gets single-digit visits per month and sells erotica based upon the premise of Edgar Allen Poe being transported to 1990s Brooklyn and working as an apartment building super. At best, you’re breaking even on that hosting bill.
As bad as the customers I deal with are I am so glad we only work with real companies. The smallest are a few hundred staff. At least 99% of the time they can be professional. The exception so far have been pretty funny though, shame I don’t go on calls with them anymore tbh.
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When I worked at a web host, we had people like that. Being support sucked. Like, yes, it sucks that your e-commerce site that uses horrifically outdated software is offline but, we don’t offer quad nines, especially not on a $35/year shared hosting plan. And, honestly Drew, your site gets single-digit visits per month and sells erotica based upon the premise of Edgar Allen Poe being transported to 1990s Brooklyn and working as an apartment building super. At best, you’re breaking even on that hosting bill.
As bad as the customers I deal with are I am so glad we only work with real companies. The smallest are a few hundred staff. At least 99% of the time they can be professional. The exception so far have been pretty funny though, shame I don’t go on calls with them anymore tbh.