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By that same logic, the customers are also at fault because the requirement has been in the terms of service since day 1.

Not taking sides obviously this sucks, but blaming Arrowhead seems arbitrary.

I think the most likely outcome is one of:

  1. Sony pays to reimburse people who lost access
  2. Sony pays to reimburse anyone who demands a refund
  3. Sony removes the requirement entirely
  4. Nothing happens

edit: #3 it is apparently https://twitter.com/PlayStation/status/1787331667616829929?t=NhwAEm4fGpVJj-UyI1lrXA

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If you and I negotiated a software project, and I failed in one of the requirements for the project, causing third parties to lose money because of that. I’m definitely at fault. The third parties are not privy to our conversation, and therefore are not responsible for any obligations I might have to the first party.

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