Quote the right to have the advertised service delivered and that substantial changes can’t be forced without a right for the buyer to refuse and cancel
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Where do you live? Sprinkling in some consumer law may help
I live in France, so I would be covered by EU consumer laws. Not something I’m familiar with at all but definitely something that could help
Not legal advice (I don’t even live in Europe), but this might be helpful: https://commission.europa.eu/business-economy-euro/doing-business-eu/contract-rules/digital-contracts/digital-contract-rules_en
Quote the right to have the advertised service delivered and that substantial changes can’t be forced without a right for the buyer to refuse and cancel
https://www.europe-consommateurs.eu/en/shopping-internet/guarantees-and-warranties.html
See the points on conformity