Today we have updated a portion of our Refund Policy regarding pre-purchased titles. This change covers titles that are in pre-purchase and offer “Advanced Access”. Playtime acquired during the Advanced Access period will now count towards the Steam refund period. You can find our more information regarding Steam Refunds here.
Payday 3 worked fine for me before the full release overloaded the always online servers for weeks. It’s a funner game than payday 2 but always online is ridiculous. I don’t want developers to just get away with that in the future.
Playing a game for more than 2 hours doesn’t mean you can’t refund it anymore, it just means the refund isn’t automatically accepted. If the quality suddenly drops on release day you can still request a refund.
Ah, sure. I never play online games so didn’t really consider that. Still, it means the player takes a chance with advanced access. That’s always the case, no? I know the industry treats it like a perk, but I’d argue that’s on the industry and not Valve’s policy.
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I had no idea it wasn’t counted towards the refund period previously.
Yeah. I think many didn’t. It sounds like a clear loophole to me, and I don’t think it’s unfair to count that playtime towards the regular total.
Payday 3 worked fine for me before the full release overloaded the always online servers for weeks. It’s a funner game than payday 2 but always online is ridiculous. I don’t want developers to just get away with that in the future.
Playing a game for more than 2 hours doesn’t mean you can’t refund it anymore, it just means the refund isn’t automatically accepted. If the quality suddenly drops on release day you can still request a refund.
Ah, sure. I never play online games so didn’t really consider that. Still, it means the player takes a chance with advanced access. That’s always the case, no? I know the industry treats it like a perk, but I’d argue that’s on the industry and not Valve’s policy.