For me feels someone is chasing a KPI on PSN users that, quite frankly, gives no one but Sony executives satisfaction on bigger number = better number. Steam on that sense made the correct decision to give back the money on people that cannot play a game anymore because of a future requirement (as mentioned by op, not everywhere psn exists). But for me, even if psn is available, you should be able to refuse to further engage on a game based on a future requirement like this and get the money back (same applies if for instance a game all of a sudden has something like denuvo).
So my take away of this is: please, get rid of kpis, it’s about time we learn to get away from hard metrics that can be cheated
How is the Intel arc treating you op? Is it actually good for general purpose nowadays, or still a lot in beta phase?