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“We’ve received customer feedback on our repair process and are reviewing how we conduct operations. We appreciate your concerns and strive to provide excellent computer products with reliable and trustworthy service.”
Doubling down on shitty behavior is never good business.
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They could have just:
“We’ve received customer feedback on our repair process and are reviewing how we conduct operations. We appreciate your concerns and strive to provide excellent computer products with reliable and trustworthy service.”
Doubling down on shitty behavior is never good business.