If you guys want to politely send Sega some feedback like I did, you can send their customer support a message here
I think both ideas can be true: that game development is a complex, creative endeavor and that as a product, consumers can be dissatisfied with a video game they paid $70 for.
Lately, I’m finding myself waiting for sales on AAA games because so many release in a buggy, incomplete state. This paid dividends with games like Jedi Survivor, that had a big number of bugs and performance issues at launch and plays decently now several months later.
I blame Jim Ryan. PS should have never greenlit so many GaaS projects. Almost all of them were cancelled . Sony needs to focus what it does best: quality, single player games.