I think their point is that Microsoft literally had all the information they needed to prevent this from happening and they just didn’t because they were incompetent or some other human reason that had nothing to do with server capacity or or a missing Ethernet cable. There was nothing “unknown” here.
Scaling to meet demand is literally their job. Supposedly best, which is why they have been awarded military contracts.
They lost situational awareness, or they never had it.
We need that connection to your brain in order to $urvive.