An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
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Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

cross-posted from: https://sh.itjust.works/post/1062067

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

LostCause
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4
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2Y

Guess time will tell if it would have been smarter to replace the CEO with the chat bot instead.

xuxebiko
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2Y

Based on my experience with CEOs, The pretend-CEO is not psycopathic enough to be a CEO.

LostCause
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12Y

Yea especially the Bing chatbot is too cute for a job like this, it also added a 😅 later on in our little chat, though maybe the CEO should have taken some advice from it in this case.

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