The company's also tried to clear up some misconceptions.

This response is not nearly enough in my book.

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the availability of different components requires specification changes, sometimes in real-time. In fact, customers may experience a free upgrade based on changing inventory levels.

They couldn’t help but try and make “getting randomized components” sound like a good thing

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The surprise spec mechanic gives buyers a sense of pride and accomplishment.

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Are you in marketing?? If not, you should look around and see if you could.

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It’s a meme where a game company said something similar.

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that was my dry attempt at saying what a failure that team was when they said that, and you know it had to be someone high up that approved it.

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